ServiceNow embeds AI-powered customer-assist features throughout products
Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products.ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management...
UK’s controversial online safety bill set to become law
Four years after it started life as a white paper, the UK government’s controversial Online Safety Bill has finally passed through Parliament and is set to become law in the coming weeks.The bill aims to keep websites and different...
Jamf: Generative AI is coming to an Apple IT admin near you
Imagine running fleets of iPhones that alert you when unexpected security-related incidents take place, or when otherwise legitimate service requests arrive from devices at an unexpected time or location. Imagine management and security software that not only identified these...
Critical updates for Microsoft Office and Visual Studio drive September’s Patch Tuesday
Microsoft released 59 updates in its September Patch Tuesday release, with critical patches for Microsoft Office and Visual Studio, and continued the trend of including non-Microsoft applications in its update cycle. (Notepad++ is a notable addition, with Autodesk returning...
Message to IT: Update all your Apple devices right away
Apple has pushed out an essential security update to defend against yet another attack by an out-of-control mercenary surveillance group.Like a bad smell, NSO Group has clawed its way back into the spotlight with yet another unprincipled attack against...
UK rolls back controversial encryption rules of Online Safety Bill
The UK government has conceded one of the more controversial parts of its Online Safety Bill, stating that the powers granted by the legislation will not be used to scan encrypted messaging apps for harmful content until it can...
GenAI in productivity apps: What could possibly go wrong?
We’re in the “iPhone moment” for generative AI, with every company rushing to figure out its strategy for dealing with this disruptive technology.According to a KPMG survey conducted this June, 97% of US executives at large companies expect their...
With BYOD comes responsibility — and many firms aren’t delivering
Apple deployments are accelerating across the global enterprise, so it’s surprising that many organizations don't properly recognize that change. Even when companies put Macs, iPhones, and iPads in the hands of their employees, they are failing to manage these deployments....
New law could turn UK into a hacker’s playground
It looks as if people are at last waking up to a second extraordinarily dangerous requirement buried within a UK government bill designed to promote the nation as a surveillance state. It means bureaucrats can delay or prevent distribution...
Managed Apple IDs, iCloud, and the shadow IT connection
Apple is continuing its expansion of Managed Apple IDs for business customers, giving them increased access to iCloud services and Apple Continuity features. Companies get iCloud backup and new syncing options (particularly for passwords, passkeys, and other enterprise credentials)...
Why and how to create corporate genAI policies
As a large number of companies continue to test and deploy generative artificial intelligence (genAI) tools, many are at risk of AI errors, malicious attacks, and running afoul of regulators — not to mention the potential exposure of sensitive...
Jamf Threat Labs subverts iPhone security with fake Airplane Mode
Fresh security research from Jamf Threat Labs may not reflect an active attack, but it does illustrate the layered complexity of today’s threat environment.When Airplane mode isn’t Airplane mode
In brief, the researchers have figured out a proof of concept...
Zoom goes for a blatant genAI data grab; enterprises, beware (updated)
When Zoom amended its terms of service earlier this month — a bid to make executives comfortable that it wouldn’t use Zoom data to train generative AI models — it quickly stirred up a hornet's nest. So the company...
China hacks the US military and government— the Feds blame Microsoft
Hidden in the basic infrastructure that runs the US military is a powerful piece of Windows-borne Chinese malware that can disrupt the communications systems, power grids, and water supplies at the military’s bases around the world. One US congressional...
As VR headset adoption grows, privacy issues could emerge
Head and hand motion data gathered from virtual reality (VR) headsets could be as effective at identifying individuals as fingerprints or face scans, research studies have shown, potentially compromising user privacy when interacting in immersive virtual environments.Two recent studies...